1. General Policy

Grandia Hotel Bandung respects the privacy of our guests and complies with all applicable laws. We cooperate with law enforcement agencies only when required through valid legal processes such as subpoenas, court orders, or warrants.

2. Types of Acceptable Requests

We will review and respond to requests that meet the following criteria:

• Issued by a recognized law enforcement or government authority.
• Supported by valid legal documentation (e.g., subpoena, court order, or warrant).
• Clearly state the specific information requested and the legal basis for the request.

3. Information We May Disclose

Depending on the nature of the request and applicable laws, we may disclose: criteria:

• Guest booking history and reservation records
• Contact and identification information
• Payment transaction details
• CCTV footage (if available and relevant)
• Other relevant data required by law

We do not voluntarily provide information unless required to do so by law or in emergency situations.

4. How to Submit a Request

Law enforcement agencies can submit formal data requests to:
Legal Department – Grandia Hotel Bandung.
Cihampelas No.80, Bandung, West Java, Indonesia
Email: rsv.grandiahotel@gmail.com
Phone: (022) 42690111
Requests must:

• Be written on official agency letterhead
• Include the name, title, and contact details of the requesting officer
• Specify the data requested and legal authority
• Include the relevant dates or timeframe

5. Emergency Requests

For emergencies involving risk of death or serious physical harm, law enforcement may contact us directly at:

6. International Requests

Law enforcement agencies outside Indonesia must submit requests through the appropriate Mutual Legal Assistance Treaty (MLAT) channels or other official international legal mechanisms.

7. Guest Notification

Unless prohibited by law or court order, we may notify guests of any request for their personal information. We reserve the right to delay or withhold notice if doing so would compromise an ongoing investigation.

8. Policy Updates

This policy may be updated at any time without prior notice. Please refer to this page regularly for the most current version.